PROFESSIONAL EXPERIENCE

  • GLOBAL CRM & CLIENT STRATEGY MANAGER

    • CRM SYSTEM ROLLOUT & DIGITAL TRANSFORMATION

    • LUXURY CLIENT JOURNEYS & TIERED ENGAGEMENT

    • SALES ENABLEMENT & TEAM TRAINING

    • CROSS-FUNCTIONAL PLANNING & REPORTING FRAMEWORKS

  • GLOBAL SENIOR COMMERCIAL & CONTENT MANAGER

    • GLOBAL OMNICHANNEL CAMPAIGN MANAGEMENT

    • PERSONALISED CONTENT & DTC ENABLEMENT

    • CROSS-FUNCTIONAL GROWTH STRATEGY & INSIGHTS

    • CLIENT ENGAGEMENT & PERFORMANCE OPTIMISATION

  • DIGITAL CONTENT FREELANCER

    • LOOKBOOK CREATION & VISUAL STORYTELLING

    • PRODUCT CURATION FOR BRAND

    • ASSET DEVELOPMENT FOR DIGITAL CHANNELS

    • CONTENT STYLING & BRAND ALIGNMENT

  • CRM & OPERATIONS CONSULTANT

    • CRM SYSTEM INTEGRATION & ENABLEMENT

    • CUSTOMER JOURNEY DESIGN & PERSONALISATION

    • OPERATIONAL PROCESS DEVELOPMENT

    • STAKEHOLDER ALIGNMENT & PROJECT DELIVERY

  • PRIVATE CLIENT MANAGER EMEA

    • GLOBAL SALES & CONTENT MANAGEMENT

    • COMMERCIAL STRATEGIC DEVELOPMENT & IMPLEMENTATION

    • DIGITAL & ECOMMERCE MANAGEMENT

    • CLIENT ENGAGEMENT & DEVELOPMENT

  • JUNIOR STYLIST & OPERATIONAL LEAD

    • CREATIVE CLIENT ENGAGEMENT

    • BUSINESS DEVELOPMENT & OPERATIONAL MANAGEMENT

    • CLIENT CENTRIC SERVICES & STYLING

  • VISUAL MERCHANDISER

    • OVERSEEING MENSWEAR & HOMEWARE

    • DESIGN & PRESENTATION

    • PLANNING & IMPLEMENTATION

    • STYLING

  • VISUAL MERCHANDISER INTERN

    • OVERSEEING REGENT STREET STORE

    • VISUAL PRESENTATION

    • MERCHANDISING STRATEGY

    • COLLABORATION & COMMUNICATION

  • VISUAL MERCHANDISER INTERN

    • SUPPORTING FOOD, FASHION & WINDOW TEAMS

    • DESIGN & PRESENTATION FOR CHRISTMAS WINDOW INSTALLATION

    • PLANNING & IMPLEMENTATION

  • VISUAL MERCHANDISER INTERN

    • OVERSEEING MENS & ACCESSORIES DEPARTMENTS

    • MERCHANDISING STRATEGY FOR WESTFIELD OPENING

    • COLLABORATION & COMMUNICATION

COURSES & SKILLS

    • BUILDING YOUR OWN TEAM

    • LEADERSHIP & MANAGEMENT

    • COMMUNICATION FOR NEW MANAGERS

    • DELEGATION WITHOUT STRESS

    • LEADING MILLENNIALS

    • THE NEUROSCIENCE OF SHOPPING (MARKETING & MANIPULATION)

    • SOCIAL MEDIA MARKETING MASTERY 2024

    • EMOTIONAL INTELLIGENCE

    • MASTERING COLLABORATION

    • VIDEO PRESENTATION & PUBLIC SPEAKING

    • FOSTERING PSYCHOLOGICAL SAFETY IN THE WORKPLACE

    • HOW TO BE A GREAT COACH

    • FEEDBACK IS FUEL

    • BUSINESS PRESENTATIONS

    • SMART TIPS: EXCEL

    • SALESFORCE

    • MARKETING CLOUD

    • LOOKER

    • TABLEAU

    • KLAVIYO (NEW)

    • HUBSPOT

    • MICROSOFT PACKAGE

    • APPLE IOS

    • GOOGLE PACKAGE

    • PHOTOSHOP

    • SQUARESPACE

    • MAILCHIMP

    • STORM

    • SHOPIFY (NEW)

EDUCATION

BA FINE ARTS, UNIVERSITY OF SOUTHAMPTON

2016

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